Yesterday’s Bookstore Issues

As some of you may have noticed, we had a technical problem with the bookstore yesterday. Practically speaking, what happened is that the link between Shopify (the store software) and Fetch (the download service) went down, meaning that while you could buy books, you could not download them because the download service didn’t know about the purchase. It started working again eventually, but as Shopify’s tech support still haven’t got back to me I don’t know whether that was because something I did, or something they did. Hopefully I’ll find out more on Monday.

The good part is that we don’t seem to have lost any orders. Shopify knew that the books had been purchased. PayPal knew that they had been paid for. And I was able to email out the files to the customers. I’d much rather that everything worked smoothly, but hopefully it wasn’t too bad.